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Title
Text copied to clipboard!Customer Sales Support
Description
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We are looking for a dedicated Customer Sales Support professional to join our team. In this role, you will be responsible for assisting customers throughout the sales process, ensuring their needs are met and providing exceptional service at every touchpoint. You will act as a liaison between the sales team and clients, handling inquiries, processing orders, and resolving any issues that may arise. Your ability to communicate effectively, manage multiple tasks, and maintain a customer-focused attitude will be key to your success in this position.
As a Customer Sales Support representative, you will be expected to develop a thorough understanding of our products and services, enabling you to provide accurate information and recommendations to customers. You will work closely with the sales team to track leads, follow up on potential opportunities, and ensure that all customer interactions are documented appropriately. Additionally, you will assist in preparing sales reports, maintaining customer records, and supporting promotional campaigns as needed.
The ideal candidate will possess strong organizational skills, attention to detail, and a proactive approach to problem-solving. You should be comfortable working in a fast-paced environment and be able to adapt to changing priorities. Experience with CRM software and proficiency in Microsoft Office Suite are highly desirable. Excellent verbal and written communication skills are essential, as you will be interacting with customers via phone, email, and in person.
This position offers the opportunity to develop your skills in customer service and sales support, with potential for growth within the company. If you are passionate about helping customers and contributing to a dynamic sales team, we encourage you to apply.
Responsibilities
Text copied to clipboard!- Respond to customer inquiries via phone, email, and chat
- Assist customers throughout the sales process
- Process orders and manage order tracking
- Coordinate with the sales team to follow up on leads
- Maintain accurate customer records in the CRM system
- Resolve customer issues and escalate when necessary
- Support promotional campaigns and product launches
- Prepare and distribute sales reports
- Provide product and service information to customers
- Ensure a high level of customer satisfaction
Requirements
Text copied to clipboard!- High school diploma or equivalent; associate or bachelor’s degree preferred
- Previous experience in customer service or sales support
- Strong verbal and written communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Excellent organizational and multitasking abilities
- Attention to detail and accuracy
- Ability to work in a fast-paced environment
- Problem-solving skills and a proactive attitude
- Team player with a customer-focused mindset
- Flexibility to adapt to changing priorities
Potential interview questions
Text copied to clipboard!- What experience do you have in customer service or sales support?
- How do you handle difficult customer situations?
- Are you familiar with CRM software? Which ones have you used?
- Can you describe a time you successfully resolved a customer issue?
- How do you prioritize multiple tasks during busy periods?
- What strategies do you use to ensure customer satisfaction?
- How do you stay organized when managing customer records?
- Are you comfortable working as part of a team?
- What motivates you to work in a sales support role?
- How do you handle repetitive tasks while maintaining accuracy?
